For pet groomers
Owners book the groomer they want online and pay a deposit to hold the time. The notes on each client keep what you know about their dog, and pickup ends with a tip and a bag of treats rung up at the Register.
What pet groomers use most
Sound familiar?
A missed doodle groom leaves the table empty for two hours, and the owners you turned away for that slot have gone elsewhere.
With Stacwork
Take a deposit when owners book to hold the time, and mark a no-show on the appointment when it happens.
A matted coat takes longer than planned, the table still needs cleaning, and the next owner is already at the counter.
With Stacwork
Set a gap after each booking, and online booking offers only times inside each groomer's hours with that gap kept clear.
Which one hates the dryer, which one needs a muzzle for nails, and how short the owner likes the face, on index cards or nowhere.
With Stacwork
Write it in the notes on the owner's client record, where it is waiting the next time they book.
How it runs
A full groom for Biscuit, a doodle, booked online with Tasha.
Sample names and figures.
Booked online with Tasha
Lauren books a full groom for Wednesday at 9:00 and pays a $25 deposit.
Confirmation sent
Tasha, the time, and a calendar file to save it, plus a link to move the groom if plans change.
A reminder the day before Team and up
Lauren gets her reminder, sent on its own.
Drop-off, with the notes at hand
The front desk pulls up the notes on Lauren's record for Tasha: short on the face, nervous with the dryer.
The next groom booked at pickup
Six weeks out with Tasha, booked at the counter, and Lauren's confirmation email goes out.
Paid with a tip
$90 for the groom, less the $25 deposit, plus Lauren's tip, charged to her card.
Features for pet groomers
Anything tagged Team and up needs Team or Unlimited. Everything else is on every plan, Free included.
Owners book online, day or night
Clients book an open time online for the services you mark as bookable.
A groomer of their choice, or anyone
Clients choose a provider, or anyone available, when more than one can do the service.
A deposit to hold each groom
Take a deposit when a client books, to hold the time.
Owners move a groom up to your cutoff
Clients cancel or move their own booking from a link in the email. Moving it online closes at the cutoff you set, and you can switch online changes off.
Time to clean up between dogs
Online booking offers only times inside each provider's hours, outside their time off, with the gap you set after each booking.
Each groomer's own hours and days off
Each person on your team sets their own hours, more than one window a day if they need it, and time off for a whole or part day from their phone. Online booking follows.
Tubs and tables, never double booked
Attach a room or a piece of equipment to an appointment when you schedule it, and it cannot be double booked.
No-shows marked on the appointment
Move work through its statuses, put a job or project on hold with a reason, mark a no-show, or reopen finished work, with every change kept in its history.
Notes and tags on the owner's record
Each client has one record: contacts, service and billing addresses, notes, and tags.
Every invoice and payment on their timeline
Each client's timeline shows every quote, job, invoice, and payment.
Reminders the day before and the hour before Team and up
Appointment reminders go out the day before and an hour before, sent on their own or drafted for you to approve, as you choose.
Review requests after the groom Team and up
Review requests are drafted after finished work.
Pickup checkout, with tips
Check out on site: the bill comes from the work with the deposit taken off, the client can add a tip, and you charge a card, record cash or a check, or send a pay link.
Shampoo and treats at the Register
Ring up sales on the Register: tap catalog items, scan a barcode, or key in a custom amount, with line and order discounts.
Card, cash, or a QR code at the counter
Check out at the Register with cash and change due, a card on a connected reader, or the customer's own phone by QR code, split between cash and card if they like. The customer can add a tip at check out.
Receipts by email for every sale
Email the receipt, and find every sale later in the Sales list.
Plans
Free covers request to paid in all five ways of working. Team and up adds the tools that keep clients close and the office ahead.
For a solo operator getting started.
billed monthly
For a small team running the day together.
billed monthly
The card and bank fees are Stacwork's platform fee, on top of standard Stripe processing on the payments you take. The Team trial needs no credit card. After 7 days you stay on Free unless you subscribe, and your data stays.
Straight answers about how Stacwork runs your day.
Yes. When more than one groomer does a service, owners choose who they want or anyone available. Online booking offers only times inside that groomer's hours and outside their time off, with the gap you set after each booking left clear for cleanup.
Yes. Take a deposit when an owner books, to hold the time. At pickup the bill comes from the appointment with the deposit already taken off, and if they do not show, mark the appointment a no-show.
On the owner's client record, which holds their contacts, addresses, notes, and tags. Put the dog's name, coat, and temperament in the notes, so they are on the record every time the owner books.
Yes, on Team and up. Each owner gets a reminder the day before and another an hour before, and you choose whether they send on their own or wait as drafts for you to approve.
Yes. Switch on Selling products and ring up retail at the Register: tap an item, scan a barcode, or key in an amount. Take cash, a card on a connected reader, or the owner's own phone by QR code.
Yes. Free runs the whole loop from booking to paid, and every new account gets Team free for 7 days with no card, so you can try reminders and review requests too. See the plans below.
Free runs the whole loop for up to 2 people. No credit card.