For massage therapists and spas
Clients book the therapist they want at the times that therapist works, and pay a deposit to hold the session. Rooms you attach cannot be double booked, and members pay each month from a saved card.
What massage therapists and spas use most
Sound familiar?
The front desk books a hot stone into Room 2 at 14:00 without seeing that a deep tissue is already there.
With Stacwork
Attach a room to each appointment when you schedule it, and that room cannot be booked twice for the same time.
A client moves an evening massage an hour before it starts, and the slot is too late to fill.
With Stacwork
Take a deposit when clients book, and set a cutoff after which they cannot move their booking online.
Every month someone runs each member's card at the desk and keeps track of who paid and whose card was declined.
With Stacwork
Bill each membership as a recurring invoice set to send on its own, and autopay charges the member's saved card on its due date, trying a declined card again 3 and 7 days later.
How it runs
A 90-minute deep tissue with Noor, booked online on a Monday night.
Sample names and figures.
Booked online with Noor
Chris books a 90-minute deep tissue for Friday at 16:00 and pays a $30 deposit.
Room 2 attached
The front desk puts the session in Room 2, so nobody else can be booked into it at that time.
A reminder on Thursday afternoon Team and up
Chris gets a reminder a day ahead, and another an hour before he is due.
Paid at the front desk, tip included
Chris pays the $110 left after his deposit, adds a tip, and is out the door by 17:40.
Joined the monthly membership
Chris saves his card, and a $99 recurring invoice is charged on autopay each month.
A review request waiting on Home Team and up
Waiting at the top of Home for you to approve and send.
Features for massage therapists and spas
Anything tagged Team and up needs Team or Unlimited. Everything else is on every plan, Free included.
Clients book the therapist they want
Clients choose a provider, or anyone available, when more than one can do the service.
Only the hours each therapist works
Online booking offers only times inside each provider's hours, outside their time off, with the gap you set after each booking.
A deposit when a session is booked
Take a deposit when a client books, to hold the time.
Online moves close at your cutoff
Clients cancel or move their own booking from a link in the email. Moving it online closes at the cutoff you set, and you can switch online changes off.
A room on each session, never booked twice
Attach a room or a piece of equipment to an appointment when you schedule it, and it cannot be double booked.
Each therapist's own hours and time off
Each person on your team sets their own hours, more than one window a day if they need it, and time off for a whole or part day from their phone. Online booking follows.
Therapists see only their own sessions
By default, a Team member sees only the work assigned to them, and the client, invoices, and payments of that work.
An email when a client books with them
Your team gets an email when work is assigned to them, moved, or canceled, and when a client books with them.
Monthly memberships on recurring invoices
Recurring invoices for service plans and memberships: weekly, monthly, quarterly, or yearly.
Autopay on the member's saved card
Autopay charges a recurring or rent bill to the client's saved card or bank account on its due date, after the bill is emailed with the card and the date on it.
A standing monthly massage on a plan
Recurring visits for cleaning, lawn care, and other regular work: a recurring plan makes each visit ahead on the calendar and bills on its own schedule. The plan's price covers each visit; put anything extra on a separate invoice.
Members see their next bill in the portal Team and up
Clients on a recurring plan see the next bill in the portal and, if you allow it, cancel at the end of the period.
Checkout after the session, with tips
Check out on site: the bill comes from the work with the deposit taken off, the client can add a tip, and you charge a card, record cash or a check, or send a pay link.
Reminders a day ahead and an hour ahead Team and up
Appointment reminders go out the day before and an hour before, sent on their own or drafted for you to approve, as you choose.
Review requests after a session Team and up
Review requests are drafted after finished work.
Preferences in the notes on each client
Each client has one record: contacts, service and billing addresses, notes, and tags.
Plans
Free covers request to paid in all five ways of working. Team and up adds the tools that keep clients close and the office ahead.
For a solo operator getting started.
billed monthly
For a small team running the day together.
billed monthly
The card and bank fees are Stacwork's platform fee, on top of standard Stripe processing on the payments you take. The Team trial needs no credit card. After 7 days you stay on Free unless you subscribe, and your data stays.
Straight answers about how Stacwork runs your day.
Yes. When more than one therapist offers a service, clients pick one or take anyone available, and they see only times inside that therapist's hours and outside their time off.
Not once the room is on the appointment. Attach a room or a piece of equipment when you schedule, and it cannot be double booked. Online booking holds the therapist's time, so the front desk attaches the room.
Yes. Bill each membership as a recurring invoice, monthly or on another schedule, and autopay charges the member's saved card or bank account on its due date after the bill is emailed. For a member who comes at the same time every month, the same plan can also put each massage on the calendar ahead of time, with the plan's price covering each one.
On Team and up, reminders go out the day before and an hour before. Put them on autopilot, or have each one drafted for you to approve first.
Yes. By default a Team member sees only the work assigned to them, and gets an email when a client books with them or a session is moved or canceled. Each therapist sets their own hours and time off from their phone.
Yes. Free covers 2 people and runs the whole loop from booking to paid, rooms and memberships included. For reminders, review requests, and the client portal, try Team: it is free for 7 days on every new account, with no card. See the plans below for what each costs.
Free runs the whole loop for up to 2 people. No credit card.